This Privacy Policy explains how RosCar Dubrovnik collects, uses, stores, and protects personal information when you visit our website, use our car rental search service, submit a booking request, or contact us.

RosCar Dubrovnik operates as a car rental aggregator. We help users compare car rental offers from trusted international and local rental companies in Dubrovnik and Croatia. We are not always the direct rental supplier. In some cases, your booking details may be shared with the selected rental company or service partner in order to process your request, confirm availability, and provide the rental service.

1. Company Information

Website: https://roscardubrovnik.com/
Company name: RosCar Dubrovnik
Email: [email protected]

2. Information We Collect

We may collect personal information that you provide directly when using our website, making a booking request, contacting us, or communicating with our support team.

The information we may collect includes:

Full name
Email address
Phone number
Pick-up and drop-off location
Rental dates and times
Selected car category or rental offer
Main driver details required for booking
Payment-related information, where applicable
Messages, requests, or additional information you send to us
Technical data such as IP address, browser type, device type, pages visited, and website usage data

We do not intentionally collect sensitive personal data unless it is necessary for a specific rental request or required by the selected rental supplier.

3. How We Use Your Information

We use your personal information for the following purposes:

To process car rental searches, booking requests, and reservations
To compare and display relevant rental offers
To communicate with you about your booking or inquiry
To share necessary booking details with the selected rental company or service provider
To provide customer support before, during, and after your rental
To send booking confirmations, vouchers, rental instructions, or service updates
To improve our website, services, user experience, and offer quality
To prevent fraud, misuse, unauthorized access, or other illegal activity
To comply with legal, accounting, tax, and regulatory obligations

4. Legal Basis for Processing

We process personal data only when we have a lawful basis to do so. Depending on the situation, we may process your data based on:

Your consent, for example when you submit a contact form or agree to receive certain communications
The performance of a contract or steps taken before entering into a contract, such as processing a car rental booking request
Our legitimate interests, such as improving our services, preventing fraud, and responding to customer inquiries
Compliance with legal obligations, where we are required to keep or disclose certain information

5. Sharing Information with Rental Partners

Because RosCar Dubrovnik is a car rental aggregator, we may share your booking information with third-party rental companies, local suppliers, international rental brands, payment providers, IT service providers, and other partners involved in providing the requested service.

We only share information that is necessary to process your booking, confirm vehicle availability, arrange pick-up or delivery, manage payment, provide insurance options, or support your rental experience.

Each rental company may have its own rental conditions and privacy practices. We recommend reviewing the selected supplier’s terms and conditions before confirming your booking.

6. Payments

Some bookings may require an online prepayment or partial payment. Depending on the selected offer and supplier terms, the remaining balance may be paid at pick-up by debit card, credit card, cash, or another accepted payment method.

Payment processing may be handled by third-party payment providers. We do not store full payment card details on our website unless clearly stated and processed through secure payment technology.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyze traffic, remember user preferences, and support marketing or advertising activities.

Cookies may be used for:

Essential website functions
Analytics and performance measurement
Improving user experience
Remembering search preferences
Marketing, remarketing, or advertising, where applicable

You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.

8. Analytics and Marketing Tools

We may use analytics and marketing tools to understand how visitors use our website and to improve our services. These tools may collect information such as pages visited, time spent on the website, device type, browser type, approximate location, and referral source.

Where required by law, we will ask for your consent before using non-essential cookies or marketing technologies.

9. Data Retention

We keep personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including booking management, customer support, legal compliance, accounting, dispute resolution, and fraud prevention.

When personal data is no longer needed, we will delete it, anonymize it, or securely store it only where required by law.

10. Data Security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of online transmission or electronic storage is completely secure. While we work to protect your personal data, we cannot guarantee absolute security.

11. International Data Transfers

Some of our service providers, technology partners, or rental partners may be located outside your country of residence. If personal data is transferred internationally, we take appropriate measures to protect it in accordance with applicable data protection laws.

12. Your Data Protection Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Request restriction of processing
Object to certain types of processing
Withdraw consent where processing is based on consent
Request data portability, where applicable
Lodge a complaint with a data protection authority

To exercise your rights, please contact us at: [email protected].

13. Children’s Privacy

Our services are intended for users who are legally able to rent a vehicle or make a booking request. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal data, please contact us and we will take appropriate steps to remove such information.

14. Third-Party Links

Our website may contain links to third-party websites, including rental companies, payment providers, travel partners, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reading the privacy policy of any third-party website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page with a revised “Last updated” date.

We encourage you to review this page regularly to stay informed about how we protect your personal information.

16. Contact Us

If you have any questions about this Privacy Policy, how we process personal data, or how to exercise your privacy rights, please contact us:

RosCar Dubrovnik
Website: https://roscardubrovnik.com/
Email: [email protected]

Last updated: June 1, 2026