These Terms and Conditions explain how customers may use the RosCar Dubrovnik website and car rental booking service. By using our website, searching for rental cars, submitting a booking request, or completing a reservation, you agree to these Terms and Conditions.
RosCar Dubrovnik operates as a car rental aggregator. We help customers compare rental car offers from trusted international and local car rental companies in Dubrovnik and Croatia. We are not always the direct rental supplier. The final rental agreement is made between the customer and the selected rental company.
1. Company Information
Company name: RosCar Dubrovnik
Website: https://roscardubrovnik.com/
Email: [email protected]
2. Our Service
RosCar Dubrovnik allows users to search, compare, and book car rental offers in Dubrovnik, including rentals at Dubrovnik Airport, in the city, and with delivery to a hotel or another agreed location.
Available offers may include different rental conditions, vehicle categories, payment methods, insurance options, mileage rules, cancellation policies, and deposit requirements. These conditions are set by the individual rental companies and may vary depending on the selected vehicle and supplier.
3. Car Rental Locations
Customers may be able to rent a car at Dubrovnik Airport, in Dubrovnik city, or request delivery to a hotel, apartment, port, or another location within the service area.
Vehicle delivery and collection are subject to availability, supplier approval, opening hours, location restrictions, and possible additional fees. The exact pick-up and return instructions will be provided in the booking confirmation or voucher.
4. Main Rental Advantages
Depending on the selected offer and supplier conditions, RosCar Dubrovnik may provide access to rental options such as:
- Car rental with no deposit
- Car rental without a credit card
- Car rental with cash payment
- Car rental with debit card payment
- Unlimited mileage
- Free cancellation
- Additional insurance options
- Child seats and other extras
- Hotel, city, or airport delivery
Not all options are available for every vehicle or rental company. Customers must check the rental conditions before confirming a booking.
5. How to Book a Car
To rent a car through RosCar Dubrovnik, the customer should complete the following steps:
- Enter the pick-up and return location.
- Select the rental dates and times.
- Choose the preferred vehicle type or car category.
- Select available extras and options, such as no deposit, no credit card, insurance, full coverage, child seat, or additional driver.
- Enter the main driver’s contact details and booking information.
- Review the rental conditions and confirm the reservation.
- Pay the required online prepayment, usually 15-20% of the total rental price.
After the booking is confirmed, the customer will receive a voucher by email with rental instructions, supplier contact details, pick-up information, and other important details.
6. Booking Confirmation and Voucher
A booking is considered confirmed only after the required prepayment has been successfully completed and the customer has received a confirmation email or voucher.
The voucher may include the rental company’s contact details, pick-up address, delivery instructions, required documents, payment information, and special conditions related to the selected rental offer.
Customers are responsible for checking all booking details in the voucher. If any information is incorrect, the customer should contact RosCar Dubrovnik as soon as possible.
7. Prices and Payments
Rental prices shown on the website may include the basic rental price and selected options, depending on the offer. Additional fees may apply for extras, delivery, late pick-up, late return, cross-border travel, young drivers, additional drivers, child seats, insurance upgrades, or other services.
A prepayment of approximately 15-20% is usually required online to confirm the booking. The remaining balance is paid at pick-up according to the selected supplier’s terms.
Depending on the selected offer, payment at pick-up may be available by cash, debit card, credit card, or another accepted payment method. Customers must check the payment conditions before booking.
8. No Deposit Rentals
Some rental offers may be available with no security deposit. This means the rental company does not require a deposit to be blocked or collected at pick-up.
No deposit availability depends on the selected vehicle, rental company, insurance option, driver profile, and rental conditions. Customers should use the “No Deposit” filter and carefully review the offer details before confirming a booking.
9. No Credit Card Rentals
Some rental offers may be available without a credit card. These offers may allow customers to use a debit card, cash, or another accepted payment method at pick-up.
Availability of no credit card rentals depends on the supplier’s conditions. Customers must check whether the selected rental company accepts the preferred payment method before booking.
10. Cash and Debit Card Payment
Certain rental companies may allow customers to pay the remaining balance by cash or debit card at pick-up. These options are subject to the rental company’s rules and may not be available for all cars or rental categories.
Customers are responsible for ensuring that their payment method is accepted by the selected supplier.
11. Insurance and Full Coverage
Basic insurance conditions may vary depending on the rental company and selected vehicle. Additional insurance, full coverage, or extra protection may be available during the booking process or at pick-up.
Customers should review the insurance terms, exclusions, excess amount, deposit conditions, and coverage limits before confirming a reservation.
12. Driver Requirements
The main driver must meet the age, driving licence, identity document, and experience requirements set by the selected rental company.
At pick-up, the driver may be required to present:
- A valid driving licence
- A passport or national ID card
- The booking voucher
- A valid payment method accepted by the supplier
- An international driving permit, if required
If the driver does not provide the required documents or does not meet the supplier’s conditions, the rental company may refuse to provide the vehicle.
13. Vehicle Pick-up and Return
The customer must pick up and return the vehicle at the agreed location, date, and time. Pick-up may take place at Dubrovnik Airport, in the city, at a hotel, or at another approved delivery point.
The vehicle must be returned in the same general condition as received, with the agreed fuel level and within the agreed rental period. Late return, damage, missing fuel, excessive dirt, lost keys, or traffic fines may result in additional charges by the rental company.
14. Mileage Policy
Some offers may include unlimited mileage, while others may have daily or total mileage limits. Customers should check the mileage policy of the selected offer before booking.
If a mileage limit applies, additional charges may be added by the rental company for exceeding the allowed mileage.
15. Cancellation and Changes
Some bookings may include free cancellation, depending on the selected offer and supplier conditions. The cancellation deadline and refund rules will be shown in the booking terms or voucher.
Changes to the booking, including rental dates, vehicle category, pick-up location, return location, or extras, are subject to availability and may change the final rental price.
Customers should contact RosCar Dubrovnik as soon as possible if they need to modify or cancel a booking.
16. Supplier Terms
Each rental company may apply its own terms and conditions, including rules about deposits, payment methods, insurance, fuel policy, mileage, driver age, cross-border travel, ferry travel, vehicle use, cancellation, and additional charges.
By confirming a booking, the customer agrees to follow both these Terms and Conditions and the terms of the selected rental supplier.
17. Customer Responsibilities
The customer is responsible for providing accurate booking information, checking the rental conditions, arriving on time for pick-up, presenting all required documents, using the vehicle responsibly, and complying with traffic laws.
The customer is also responsible for any fines, penalties, tolls, parking fees, fuel charges, damage charges, cleaning fees, or other costs caused during the rental period, unless otherwise stated by the supplier.
18. Availability of Vehicles
RosCar Dubrovnik works to display accurate vehicle availability. However, rental car availability may change quickly and depends on the supplier’s fleet, season, location, and booking demand.
If the selected vehicle is no longer available, the rental company may offer a similar or higher category vehicle, or RosCar Dubrovnik may assist in finding an alternative offer where possible.
19. Limitation of Liability
RosCar Dubrovnik provides an online comparison and booking service for car rental offers. We are not responsible for the actions, omissions, vehicle condition, service quality, delays, additional charges, or rental decisions of third-party rental companies.
Our responsibility is limited to providing the booking platform, forwarding necessary booking information, and assisting with communication where possible.
20. Website Use
Users agree not to misuse the website, submit false information, attempt unauthorized access, interfere with website functionality, copy content without permission, or use the service for unlawful purposes.
21. Privacy
Personal data is processed according to our Privacy Policy. By using our website or submitting a booking request, you agree that your information may be used to process your booking and shared with the selected rental company when necessary.
22. Contact Information
If you have any questions about these Terms and Conditions, your booking, or our car rental service, please contact us:
RosCar Dubrovnik
Website: https://roscardubrovnik.com/
Email: [email protected]
Last updated: June 1, 2026